FAQ

Q1: How do I purchase an e-book?

A1: To purchase an e-book, browse our catalogue, select the desired book, add it to your cart, and proceed to checkout. You can pay using various methods such as credit/debit cards, PayPal, or digital wallets.

Q2: What formats are your e-books available in?

A2: Our e-books are available in popular formats like PDF ensuring compatibility with most e-readers, tablets, and smartphones.

Q3: How do I download my e-book after purchase?

A3: After completing your purchase, you will receive an email with a download link. You can also access your purchased e-books from your account dashboard under 'My Purchases'.

Q4: Can I read my e-books offline?

A4: Yes, once you download your e-book to your device, you can read it offline without any internet connection.

Q5: What if I lose my downloaded e-book?

A5: No worries! You can re-download your purchased e-books anytime from your account dashboard. Simply log in and navigate to 'My Purchases'.

Q6: Do you offer refunds on e-book purchases?

A6: Due to the digital nature of e-books, we generally do not offer refunds. However, if you encounter any issues with your purchase, please contact our support team, and we will do our best to assist you.

Q7: Can I share my purchased e-book with others?

A7: Our e-books are for personal use only and cannot be shared or distributed to others. Sharing violates our terms of service and copyright laws.

Q8: How can I contact customer support?

A8: You can reach our customer support team via email at sales@globalvertical.in or through our contact form on the website. We strive to respond to all inquiries within 24 hours.

Q9: Are there any membership benefits?

A9: Yes, by becoming a member, you gain access to exclusive discounts, early releases, and special promotions. You can sign up for membership on our website.

Q10: Can I preview an e-book before purchasing?

A10: Yes, we offer sample previews of most e-books. Click on the 'Preview' button on the book’s page to read a sample before making your purchase.